Please allow 24 hours for your FTP password to sync with your cPanel password. If you need access right away, please send a support ticket to [email protected] with your username and that you would like to request an FTP synch with the server.

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It's not letting me upload my files what's wrong?

Make sure you are uploading to the right web directory which is inside the public_html folder.If...
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1. your firewall could be blocking it.2. make sure you have the ip in your welcome email for host...
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Go into your ftp options and see if passive mode is checked if it is uncheck it. If it is not...